Help & contact

Shipping

Shipping is free on every order in the US. Orders ship within 2–3 business days, and you’ll get a tracking number by email as soon as yours is on its way.

Returns

Not happy with something? You can return it within 30 days of delivery. Email us at help@kaluns.com with your order number and we’ll help you with the next steps. See our refund policy for details.

Limited lifetime warranty

MP-EM LLC warrants to the original retail buyer that Kaluns products will be free from defects in materials and workmanship for as long as the original buyer owns them. If a product fails from such a defect, we will replace it or refund your purchase price, at our option. We cover shipping for warranty replacements.

Not covered: normal wear, misuse, heat above the rated temperature, and cosmetic changes. To make a claim, email help@kaluns.com with your order number and a photo of the problem.

Order questions

For a missing item, a damaged package or a question about your order, email help@kaluns.com or use the form on this page. Please include your order number.